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Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
Concerning practical implementation, the VoIP gateways have proven to be the best. Many companies are successfully using the IP telephony thanks to its two main characteristics
Decrease in international and long distance call cost expenditures
Stable communications between company’s offices throughout different cities and counties
MalaTeleCom
Mala Telecom is a Telecom solutions provider, established in 1993 as a call shop in the city of Arbil. Our aim and goal is to offer an alternative of the communication services in Kurdistan and Iraqi markets, based on satellite systems.
The primary t
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