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Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
AudioCodes Mediant 4000 ESBC (Enterprise Session Border Controller) belongs to a family of AudioCodes Enterprise Session Border Controllers, providing security and connectivity amongst VoIP network service providers and enterprises.
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