Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
IntelePeer is a leading provider of SIP trunking carrying over 25 billion minutes of traffic annually. Our cloud communications services and SIP trunking make it easy for contact centers and enterprises to connect using IP communications.
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