Hunt Group Support
Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Encounta
Encounta develops new services and delivery systems on a global broadband VOIP platform. As of now we are in the final development phase of a new system - a system that fundamentally changes business models and offers unprecedented ongoing value creation.
Read moreTop countries:
United States 1294
India 440
United Kingdom 425
Canada 348
Bangladesh 338
China 142
Pakistan 134 Australia 133
Spain 123
Russia 114View all countries