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Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
The function dials a list of telephone numbers and connects the answered calls with those who make calls, in most cases – agents. “Predictive Dialer” uses statistic algorithms in order to minimize time agents spent not by the phone.
MTBC Telecom
MTBC Telecom Limited is a telecommunication company, a professional one in the market of voice traffic termination in CIS countries. Our company is specialized in voice traffic termination to the countries of the Community of Independent States (CIS). Our
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