Hunt Group Support

Hunt Group Support

Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.



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Routing Based on Skill Level

Routing Based on Skill Level The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.

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Poland Elmer Sinaza, sp. z o.o.

Elmer Sinaza is a provider of TDM and VoIP phone calls. Using most recent technologies and extensive relations, Elmer Sinaza permits to cut the costs of phone calls considerably.

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