Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
The technology behind communication is evolving. Customers are demanding easier and more affordable services to fit there everyday needs. Businesses are looking for innovative solutions to transport voice and data to destinations world-wide. Yet all have
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