Hunt Group Support
Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Telecal
Telecall guarantees all types of carrier customers expanded reach, capacity, and quality. Telecall is a reliable partner to Carriers that need to deliver competitively priced connectivity around the globe.
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