Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
One Unified specializes in consulting IP Telephone solutions for small and medium size businesses. For businesses on a tight budget but still want the all the bells and whistles, we recommend and use the Asterisk Telephone Solution. You can have the bestRead more