GSM VoIP Solutions
Configurations of GSM/VoIP networks allow the service providers to avoid the local Wired Public Switched Network (PSTN) in communication with a GMS mobile handset. As a result, the high rates charged by telephone companies are avoided.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
TalkGlobal Communication, LLC
We, at TalkGlobal Communication, LLC, are always striving to provide the highest quality service at the lowest cost, and to provide innovative telecommunications solutions to our agents, resellers and customers. Superior customer service and flexibility i
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