Group Paging
A group of users can be created with a purpose of receiving voice announcements through the speaker of a telephone set, but it has to be in the waiting mode.
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
ShoreTel Sky
ShoreTel Sky is the modern phone system for today’s agile, mobile and always-on company. While other cloud-communications companies have added business VoIP services as an afterthought, hosted VoIP is the heart of ShoreTel Sky.
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