Forced Delivery of Calls
The configuration of call queue is set in a way that the agent should pick up and answer the call, because of the forced connection the called party and the caller will be connected automatically. This function is mostly used in call service centers.
Voice and Video Solutions
Cisco solutions for IP telephony are based on Cisco AVVID corporate architecture, which supports modern Internet applications for business. The convergence of voice, video and data services improves productivity and allows you to better serve your customers.
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