The configuration of call queue is set in a way that the agent should pick up and answer the call, because of the forced connection the called party and the caller will be connected automatically. This function is mostly used in call service centers.
Viettel Group is one of leading telecom service providers in the world with over 50 million subscribers. Wireless Intelligence has ranked Viettel Group as the 19 th out of 784 biggest telecom service providers in the world regarding the number of subscrib
Read more