Find Me, Follow Me

A very useful function for seeking the subscriber, it allows calling to several extensions and external telephone numbers – to any place of the world. This function allows users to be available on several devices, such as cell phone, home phone, office telephone or soft phone. In other words, when someone calls you, this call will reach all your communication means.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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