External/Internal Transfer
The external call transfer – is the call transfer to a telephone line other than the company’s telephone line. The internal call transfer – the transfer of an incoming call to another addressee registered on the same telephone line.
In order to make phone calls via the Internet one’s device has to be compatible with Softphone software. In example in order to call from a PDA using VoIP technology one has to install Softphone software, in order for it to work properly, PDA has to have Softphone compatibility.
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