External/Internal Transfer
The external call transfer – is the call transfer to a telephone line other than the company’s telephone line. The internal call transfer – the transfer of an incoming call to another addressee registered on the same telephone line.
Session Initiation Protocol (SIP) is a text-based standard put in place by the Internet Engineering Task Force (IETF) and is the primary protocol for Voice over Internet Protocol services. SIP is similar to a MGCP in that it's a signaling protocol that can create, maintain and terminate sessions in IP-based networks. These sessions include multimedia conferencing and two-way phone calls. SIP protocol can run on User Datagram Protocol (UDP), Stream Control Transmission Protocol (SCTP) and Transmission Control Protocol (TCP) because it was created to function independently from the underlying Transport Layer as an Application Layer.
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