External/Internal Transfer
The external call transfer – is the call transfer to a telephone line other than the company’s telephone line. The internal call transfer – the transfer of an incoming call to another addressee registered on the same telephone line.
The handling of incoming and outgoing phone calls. The incoming calls
are those which you receive from your clients. The outgoing ones – calls to
your clients, suppliers and other contacts. The very service is provided by
special companies, most often by telemarketing call service centres.
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