External/Internal Transfer
The external call transfer – is the call transfer to a telephone line other than the company’s telephone line. The internal call transfer – the transfer of an incoming call to another addressee registered on the same telephone line.
Virtualization Agent – controls virtual host segments as well as the physical segments of the network connected to the host.
Encompass Unified Communications
Encompass Unified Communications provides hosted VoIP and unified messaging for businesses. Encompass leverages Cisco IP Phones and other Cisco equipment to deliver enterprise-class telephony and messaging to small and medium businesses. Also available is
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