External/Internal Transfer
The external call transfer – is the call transfer to a telephone line other than the company’s telephone line. The internal call transfer – the transfer of an incoming call to another addressee registered on the same telephone line.
Appears on the computer screen by the arrival of the call or fax. By the arrival of a call “Call Controller” not only identifies the caller but also gives you a list of variants: to accept the call, reject it, send a voicemail or send an answer as a text message which will be instantly converted into speech and will sound to the caller.
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