External/Internal Transfer
The external call transfer – is the call transfer to a telephone line other than the company’s telephone line. The internal call transfer – the transfer of an incoming call to another addressee registered on the same telephone line.
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Kontakto
We do care about human beings and we want to give the best possible attention to our customers. In order to do that, we need to tailor our services to the particular needs of each customer, to establish customer service and support on 24x7x365 basis, and
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