Entrance Greeting and Queue Announcements
Greeting the caller, reporting that all the operators are busy at the moment, plays music during waiting in queue, requests to stay on the line as the next available operator will pick up exactly your call.
The function dials a list of telephone numbers and connects the answered calls with those who make calls, in most cases – agents. “Predictive Dialer” uses statistic algorithms in order to minimize time agents spent not by the phone.
Raneen Systems
Raneen Systems Co. is a private partnership company, established at 2000 in Baghdad - Iraq. Our main specialty is in Computer Systems Integration, Networking, Communication via Satellite and complete IT Solutions provider.Our main goal is to reach the hi
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