Entrance Greeting and Queue Announcements
Greeting the caller, reporting that all the operators are busy at the moment, plays music during waiting in queue, requests to stay on the line as the next available operator will pick up exactly your call.
A decade ago, call shops were the most convenient way for tourists and immigrants to contact their families. Today however, this has changed, the number of ways getting in touch with their families abroad has increased with the Internet, and currently it is threatening to the survival of the call shops.
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