Entrance Greeting and Queue Announcements
Greeting the caller, reporting that all the operators are busy at the moment, plays music during waiting in queue, requests to stay on the line as the next available operator will pick up exactly your call.
The handling of incoming and outgoing phone calls. The incoming calls
are those which you receive from your clients. The outgoing ones – calls to
your clients, suppliers and other contacts. The very service is provided by
special companies, most often by telemarketing call service centres.
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