Greeting the caller, reporting that all the operators are busy at the moment, plays music during waiting in queue, requests to stay on the line as the next available operator will pick up exactly your call.
Virtual PBX or Hosted PBX is offered by a telephone company and can free your business from investing in the costly hardware or a complex business phone system. Virtual PBX means that every service is processed via a telephone company offering a service with their own hardware and software.