Entrance Greeting and Queue Announcements
Greeting the caller, reporting that all the operators are busy at the moment, plays music during waiting in queue, requests to stay on the line as the next available operator will pick up exactly your call.
The integration of the VoIP system into Outlook will allow you receiving electronic messages on missed calls, call transfers etc. By click of a mouse on the number you can also call the addressee from whom you missed the call.
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