Entrance Greeting and Queue Announcements
Greeting the caller, reporting that all the operators are busy at the moment, plays music during waiting in queue, requests to stay on the line as the next available operator will pick up exactly your call.
The majority of PBX systems are able to output Call Detail Record (CDR) or Station Message Detail Record (SMDR). Basically the systems are the same and they contain detailed information of telephone activity inside the organization. Usually these reports contain information regarding all the incoming and outgoing calls, the information includes dates and times of the call, duration, direction, numbers dialed and Called ID.
Astral Skyline Malaysia Sdn Bhd
Astral skyline Malaysia SDN BHD is committed to delivering the best all around value in voice over IP services. Through reliable network operations, associated with highly trained technical support staffs in USA and Spain and a strong commitment to qualit
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