Entrance Greeting and Queue Announcements
Greeting the caller, reporting that all the operators are busy at the moment, plays music during waiting in queue, requests to stay on the line as the next available operator will pick up exactly your call.
Multiple call arrangement - allows the user to receive several calls simultaneously, even if they came by the same line. This stops the redirection of incoming calls directly to voice mail in case the line is busy or if the user is already involved in an active call.
Osool telecom
Osool Telcom Solutions, Inc. strives to make VoIP more mainstream by helping VoIP service providers prepare for the challenges that are just now emerging on the horizon.
Osool helps them do this by enabling them to outsource their complete VoIP back-e
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