Entrance Greeting and Queue Announcements
Greeting the caller, reporting that all the operators are busy at the moment, plays music during waiting in queue, requests to stay on the line as the next available operator will pick up exactly your call.
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
iFreedom Communications
Founded in September 2002, iFreedom has gained momentum and has successfully integrated a team of highly motivated and experienced personnel. This team understands how to build a business and then successfully manage it during the subsequent growth and hy
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