Entrance Greeting and Queue Announcements
Greeting the caller, reporting that all the operators are busy at the moment, plays music during waiting in queue, requests to stay on the line as the next available operator will pick up exactly your call.
The common name shared by communication protocols, technologies and
methods ensuring the transfer of the voice signal via the Internet network or
by any other IP-networks. The signal is transferred by the communication
channel in the digital form and, as a rule, before transferring compresses in
order to remove abundance.
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