Greeting the caller, reporting that all the operators are busy at the moment, plays music during waiting in queue, requests to stay on the line as the next available operator will pick up exactly your call.
The intercept of the incoming call from an indefinite telephone number. During the call intercept the callers should present themselves and after that they will be connected with the subscriber who will have a reproduced name of the caller. One must have Caller ID in order to use Call Intercept.