Entrance Greeting and Queue Announcements
Greeting the caller, reporting that all the operators are busy at the moment, plays music during waiting in queue, requests to stay on the line as the next available operator will pick up exactly your call.
The function is available in some telephone networks and it allows
receiving the other call at the moment of the actual conversation by the method
of setting the active call in the waiting mode or cancellation. This will let
not to miss an important call and to agree upon time when it will be possible
to call back.
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