Entrance Greeting and Queue Announcements
Greeting the caller, reporting that all the operators are busy at the moment, plays music during waiting in queue, requests to stay on the line as the next available operator will pick up exactly your call.
A message which is played to the called party before answering the call, in the most cases the message tells who is calling, the name or telephone number helping you to decide how to answer to the call and sometimes whether to answer it at all.
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