Entrance Greeting and Queue Announcements
Greeting the caller, reporting that all the operators are busy at the moment, plays music during waiting in queue, requests to stay on the line as the next available operator will pick up exactly your call.
Greeting - the caller will hear a greeting during the call. The function can be met, when calling to different companies, in most cases after the greeting follows a request, to which department or person the call has to be directed to.
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