Enhanced Outgoing Calling Plan

The enhanced version of a standard plan of outgoing calls offers the administrators more control over outgoing calls within their groups. In addition to “blocking” and “access” of definite calls, administrators also have an opportunity to customize the profile of outgoing calls of their group and separate participants.

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Routing Based on Skill Level

The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.

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