E1/T1
A European format for digital transmission. E1 supports signals at 2 Mbps (32 channels at 64Kbps, with 2 channels reserved for signaling and controlling), versus the T1, which carries signals at 1.544 Mbps (24 channels at 64Kbps).
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Epik Networks, Inc.
Epik Networks is a single provider of all Voice and Managed Ethernet services getting rid of the hassle that goes along with dealing with multiple vendors and pieces of equipment to provide one secure, reliable, and highly responsive solution.
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