E1/T1
A European format for digital transmission. E1 supports signals at 2 Mbps (32 channels at 64Kbps, with 2 channels reserved for signaling and controlling), versus the T1, which carries signals at 1.544 Mbps (24 channels at 64Kbps).
The program allows controlling the shifts, holidays, time spent waiting for a call, minutes spent on the phone, the amount of answered calls etc.
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