E1/T1
A European format for digital transmission. E1 supports signals at 2 Mbps (32 channels at 64Kbps, with 2 channels reserved for signaling and controlling), versus the T1, which carries signals at 1.544 Mbps (24 channels at 64Kbps).
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Isla VoIP Telecom
IslaVoIP is one of the leading VoIP (Voice over Internet Protocol) Service Provider specialising in Internet Telephony Solutions for businesses, VoIP reseller programs and VoIP carrier services across varied areas of expertise...
Read moreTop countries:
United States 1294
India 440
United Kingdom 425
Canada 348
Bangladesh 338
China 142 Pakistan 134
Australia 133
Spain 123
Russia 114View all countries