Do Not Disturb
By activating this function all incoming calls are blocked and automatically redirected to the answering machine. The function can be switched on and switched off at any moment.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Voicenet Solutions
Voicenet Solutions is a company with the vision of bringing free calls to businesses throughout the country by utilising its cutting edge telecommunication systems. It
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