DNIS Support
The service for determining from which number a client has called. This helps to decide how to answer on the incoming call. A telephone company sends DNIS number to the telephone client’s system during establishing connection. As a rule, DNIS number consists from 4 to 10 digits.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
NetLojix
We were formed in 1996 and are fully certified by the FCC and registered in all 48 contiguous states and Hawaii with headquarters in Santa Barbara, California.We provide companies with far more technical competency than most mid-size organizations can dev
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