Directory Number Hunting
Is a telephony service allowing the distribution of telephone calls from one telephone number in the group consisting from several telephone lines, using the special algorithm, which determines the line receiving a call.
Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
Crexpedio.net
Crexpedio.com provides responsible technical assistance and service on enterprise level systems in Costa Rica.
We currently do ITFS in S America,N America Mexico, US and Canada alongside our strategic partners for Europe and Asia.
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