Directory Number Hunting
Is a telephony service allowing the distribution of telephone calls from one telephone number in the group consisting from several telephone lines, using the special algorithm, which determines the line receiving a call.
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
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