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Is a telephony service allowing the distribution of telephone calls from one telephone number in the group consisting from several telephone lines, using the special algorithm, which determines the line receiving a call.
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Redvoiss
RedVoiss is the first ASP (Application Service Provider) to provide IP Telephony in Latin America and Chile. With 8 years of experience, we work with the best equipment technology and through worldwide interconnection agreements, which allow our users to
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