Directory Number Hunting
Is a telephony service allowing the distribution of telephone calls from one telephone number in the group consisting from several telephone lines, using the special algorithm, which determines the line receiving a call.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Euro Connect, INC.
EuroConnect, INC. is a relatively new company, although our staff has extended experience in the telecommunications field. We started our operations in 2005, offering customers an alternative to companies that don`t like to listen to their customers. We l
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