Directed Call Pick Up
The function allows the user by entering a 5-digit number to receive a call from any concrete company’s telephone. There are no definite groups for picking up the call. One can pick up the call from any telephone set; it is only necessary to enter the required code and the extension number of the phone, which has to be picked up.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
K. Net Technologies
Khartoum Net Technologies is a registered company under the law of Texas , established in 1998 with a Branch office in Dubai U.A.E. Khartoum Net Technologies has built one of the most extensive integrated voice networks, representing a key step in our ong
Read moreTop countries:
United States 1294
India 440
United Kingdom 425
Canada 348
Bangladesh 338
China 142
Pakistan 134
Australia 133
Spain 123
Russia 114View all countries