Dial-by-Name Directory
The program asking you to enter the extension number of the person or department you are trying to reach. When the caller enters an extension number, the system asks the name of the caller in order to inform the called party about an incoming call, presenting the caller.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Easy Office Phone
Provides a complete hosted pbx solution designed for any sized organization. All plans include unlimited long distance, virtual numbers in the USA & Canada and business class voice over ip service. International virtual numbers available in 46 countries
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