Dial-by-Name Directory
The program asking you to enter the extension number of the person or department you are trying to reach. When the caller enters an extension number, the system asks the name of the caller in order to inform the called party about an incoming call, presenting the caller.
The configuration of call queue is set in a way that the agent should pick up and answer the call, because of the forced connection the called party and the caller will be connected automatically. This function is mostly used in call service centers.
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