Consultancy Services
The services provided by professionals in particular field. For example, a company may charge a certain sum of money for the certain tasks their consultant accomplished for the company who ordered the service.
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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