Conferencing

Conferencing is related to the service, which allows creating the conference when all participants are in different places. It gives a chance to communicate, exchange data and correspond in real time and also allows using the video signal that gives a chance to see one another.

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Routing Based on Skill Level

The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.

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