Click To Call
Is one of message forms via the Internet; you only have to press the icon or button on the site and the connection with the operator will follow immediately. This function is often used on the websites for a quick connection.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
ITRIG
Under the umbrella of ITRIG Networks is composed of pentagonal services: Infrastructure, Network Services, Asterisk Services, Consultancy and Outsourcing.
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