Click To Call

Is one of message forms via the Internet; you only have to press the icon or button on the site and the connection with the operator will follow immediately. This function is often used on the websites for a quick connection.

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Routing Based on Skill Level

The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.

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